How is Configuration Management Database Helpful to the IT Infrastructure?


With time, the IT service infrastructure framework is becoming complicated. More than half of IT downtime issues are caused because of configuration errors. Therefore, it is highly recommended for any IT infrastructure present in businesses to focus on configuration management and the creation of a cohesive IT cloud.

It may not be outwardly visible, but a configuration management database can provide unparalleled value to your organization. You can say a well-maintained configuration management database (CMDB) can serve as a cornerstone of an agile IT infrastructure. When we talk about active implementation of IT service management structure and IT infrastructure library structure, though a CMDB is not the only way to manage all components correctly, it’s among the best choices when compared to alternatives like manual creation and maintenance of spreadsheets and/or diagrams. A configuration management database is not only responsible for maintaining asset data but also records its interdependencies and relationships.

The ITIL-defined (Information Technology Infrastructure Library), Configuration management databases, work like a route map providing direction to service management and improvement projects alike, and ITIL. In other words, CMDB is an essential pillar of IT management. Despite the many benefits of the CMDB and its important role as the “roadmap” guiding IT infrastructure projects, it is not yet actively adopted across all organizations.

Benefits of CMDB for IT Infrastructure

With the increasing importance of IT in business and the parallel increase in the number of rules and regulations surrounding the handling of information (e.g. the upcoming GDPR regulations which are superseding the DPA), data from an organization’s CMDB has become the basis of risk management, IT governance and service delivery goals. Some of the primary benefits of CMDB are:

#1 A CMDB, being a repository of information, can help you secure data for almost all departments including HR, asset management and, identity and access management.

#2 A CMDB is useful to track changes to IT configurations as they occur. These changes can be from any area be it HR, IT, or Research.

#3 CMDB's keep a record of the interconnection of various components and impact of changes in the organization. This way, an organization can learn about the causes of their internal complexities, and work towards remedying the same.

#4 A CMDB can also prove to be a gap filler between IT and business. It is the business that provides the money spent on infrastructure, and they are the ones who are going to ultimately deliver the products and services to customers. Simply handing over the infrastructure to the business is not enough. It is essential to make the business aware of the policies and procedures governing the infrastructure to enable excellent business output.

#5 CMDB help by providing IT governance and ensuring compliance is maintained.With time, IT governance and compliance have become one of the most crucial factors for attracting investors and giving assurance of adequately managed infrastructure. This way you can instil confidence in your investors, about your organization.

#6 Selecting a reputed and performance-oriented configuration management service provider matters when considering business growth. Some of the top CMDB providers make sure the software not only gives you a clear picture about your organization’s infrastructure and other informational assets but also help businesses to maintain and manage their complete IT portfolio and lower the difficulty of risk management. With it, businesses can:

  • Auto-discover and manage hardware/software assets.
  • Discover and track PDU’s and power usage
  • Discover the interrelationships between software, services, hardware, and the infrastructure that supports them.
  • Document, automate, and manage network devices and tasks
  • Securely track passwords and IPs

#7 A well-equipped CMDB can also help to improve your organization’s return on IT investment. The technology is highly capable of maintaining control over assets and compliances, saving money and ensuring governance.


With every growing stage of your business, you should understand that the more you know about your business, the better off it is. The best configuration management database systems offer a one-stop solution for securing information relating to IT infrastructure, business assets, the responsibilities of interconnected assets, and more. Simplifying the complexities behind running a business and enabling the smooth delivery of services to clients provides an enormous advantage to an IT savvy organization.

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About the Author

Chitraparna Sinha

Chitraparna Sinha is the Founder and Director of Esmee Network. She's also a guest contributor for

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